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Enterprise content management

Enterprise content management ( ECM ) extends the concept of content management by adding a timeline for each content item and, possibly, enforcing processes for its creation, approval and distribution. Systems using ECM generally provide a secure repository for managed items, analog or digital. They also include one (or more) methods for importing content to bring manage new items, and several presentation methods to make items available for use. Although ECM content may be protected by digital rights management (DRM), it is not required. ECM is distinguished from general content management by its cognizance of the processes and procedures of the enterprise for which it is created.

Definitions

Late 2005: The technology used to capture, manage, store, preserve, and deliver content and documents related to organizational processes Early 2006: ECM tools and strategies allow the management of an organization's unstructured information, wherever that information exists. Early 2008: The strategies, methods, and tools used to capture, manage, store, preserve, and deliver content and documents related to organizational processes. ECM tools and strategies allow the management of an organization's unstructured information, wherever that information exists Early 2010: The strategies, methods, and tools used to capture, manage, store, preserve, and deliver content and documents related to organizational processes. ECM covers the management of information within the entire scope of an enterprise whether that information is in the form of a paper document, an electronic file, a database print stream, or even an email March 2017: The Association for Information and Image Manage...

Scope

Enterprise content management, a form of content management, combines the capture, search and networking of documents with digital archiving, document management and workflow. It includes the challenges involved in using and preserving a company's internal (often unstructured) information in all of its forms. Most ECM solutions focus on business-to-employee (B2E) systems. New ECM components have emerged. As content is checked in and out, each use generates new metadata (automatically, to some extent). Information about how (and when) people use the content can allow the system to acquire new filtering, routing and search pathways, corporate taxonomies and semantic networks, and retention-rule decisions. Solutions can provide intranet services to employees (B2E), and can include enterprise portals for business-to-business (B2B), business-to-government (B2G), government-to-business (G2B), or other business relationships. This category includes most former document-management groupwa...

History

The technologies which encompassed ECM in 2016 descend from the electronic document management systems (EDMS) of the late 1980s and early 1990s. The original EDMS products were stand-alone, providing functionality in one of four areas: imaging, workflow, document management, and enterprise relationship management (ERM). A typical early EDMS user had a small-scale imaging and workflow system (perhaps one department) to improve a paper-intensive process and work towards a paperless office. The first stand-alone EDMS technologies intended to save time (or improve information access) by reducing paper handling and storage, reducing document loss and speeding access to information. EDMS could provide online access to information formerly available only on paper, microfilm, or microfiche. By improving control over documents and their processes, EDMS streamlined business practices. Their audit trail increased document security and measured productivity and efficiency. EDMS product categories ...

Uses

Businesses adopt ECM to increase efficiency, improve information control, and reduce the overall cost of information management. ECM streamlines access to records with keyword and full-text searching, allowing employees to quickly obtain needed information from their desktops. The management systems can help businesses comply with government and industry regulations such as HIPAA, the Sarbanes–Oxley Act, the Payment Card Industry Data Security Standard (PCI DSS), and the Federal Rules of Civil Procedure. Security at the user, function, and record levels protect sensitive data. Some information in a document can be redacted, so the remainder can be shared without compromising identity or key data. Every action in the system is tracked, and can be reported to demonstrate compliance with a wide variety of regulations.

Characteristics

In his Computerwoche article, Ulrich Kampffmeyer characterized ECM as: Middleware, eliminating the restrictions of vertical applications and island architecture and transparent to users. ECM offers a third platform, in addition to conventional host and client-server systems. According to Kampffmeyer, enterprise application integration (EAI) and service-oriented architecture (SOA) will play important roles in ECM implementation. Independent services, managing information without regard to the source or the required use and available from a variety of applications. For a given use, only one general service is available; this avoids the expense and maintenance of parallel functions. Standards for interfaces connecting different services will play an important role in ECM implementation. A uniform repository for information, data and document warehouses combining company information. Information lifecycle management will also play an important role in the implementation of ECM. ECM is w...

Components

ECM combines components which can be used as stand-alone systems without being incorporated into an enterprise-wide system. The five ECM components were defined by the Association for Information and Image Management (AIIM) as: Capture Manage Store Preserve Deliver Capture edit Capture involves converting information from paper documents into an electronic format by scanning, and collects electronic files and information into a consistent structure for management. Capture technologies also encompass the creation of metadata, describing characteristics of a document for easy location through search technology. A medical chart might include the patient ID, name, date of visit and procedure for medical personnel to locate the chart. Earlier document automation systems photographed documents for storage on microfilm or microfiche. Image scanners make digital copies of paper documents. Documents already in digital form can be copied (or linked to) if they are available online. Automatic...

Methods

On-premises edit ECM was developed as a software application which companies implemented on corporate networks; each company manages and maintains the ECM and the network devices storing the data. On-premises ECM systems may be customized for organizational needs. Since paper-document capture requires devices such as image scanners or multi-function devices, it is typically performed on-premises; however, it may be outsourced to service bureaus for high-volume scanning, indexing and return via web transfer or on CDs, DVDs or other external storage devices. Software as a service (SaaS) edit Software as a service ECM, also known as cloud computing, is user-accessible online on demand.

Market development

Before 2003, the ECM market was dominated by medium-sized independent vendors which fell into two categories: those who originated as document-management companies (Laserfiche, Saros, Documentum, docStar, and OpenText) and began adding the management of other business content, and those who started as web content management providers (Interwoven, Vignette, and Stellent) tried to branch out into managing business documents and rich media. In 2002, Documentum added collaboration capabilities with its acquisition of eRoom; Interwoven and Vignette countered with their acquisitions of iManage and Intraspect. Documentum purchased Bulldog for its digital asset management (DAM) capabilities; Interwoven and OpenText countered with acquisitions of MediaBin and Artesia. OpenText also acquired the European software companies IXOS and Red Dot. In October 2003, EMC Corporation acquired Documentum. IBM purchased FileNet and Oracle purchased Stellent in 2006; OpenText also purchased Hummingbird Ltd. t...

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