Uses




Businesses adopt ECM to increase efficiency, improve information control, and reduce the overall cost of information management. ECM streamlines access to records with keyword and full-text searching, allowing employees to quickly obtain needed information from their desktops.

The management systems can help businesses comply with government and industry regulations such as HIPAA, the Sarbanes–Oxley Act, the Payment Card Industry Data Security Standard (PCI DSS), and the Federal Rules of Civil Procedure. Security at the user, function, and record levels protect sensitive data. Some information in a document can be redacted, so the remainder can be shared without compromising identity or key data. Every action in the system is tracked, and can be reported to demonstrate compliance with a wide variety of regulations.

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History

The technologies which encompassed ECM in 2016 descend from the electronic document management systems (EDMS) of the late 1980s and early 1990s. The original EDMS products were stand-alone, providing functionality in one of four areas: imaging, workflow, document management, and enterprise relationship management (ERM). A typical early EDMS user had a small-scale imaging and workflow system (perhaps one department) to improve a paper-intensive process and work towards a paperless office. The first stand-alone EDMS technologies intended to save time (or improve information access) by reducing paper handling and storage, reducing document loss and speeding access to information. EDMS could provide online access to information formerly available only on paper, microfilm, or microfiche. By improving control over documents and their processes, EDMS streamlined business practices. Their audit trail increased document security and measured productivity and efficiency. EDMS product categories ...
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Characteristics

In his Computerwoche article, Ulrich Kampffmeyer characterized ECM as: Middleware, eliminating the restrictions of vertical applications and island architecture and transparent to users. ECM offers a third platform, in addition to conventional host and client-server systems. According to Kampffmeyer, enterprise application integration (EAI) and service-oriented architecture (SOA) will play important roles in ECM implementation. Independent services, managing information without regard to the source or the required use and available from a variety of applications. For a given use, only one general service is available; this avoids the expense and maintenance of parallel functions. Standards for interfaces connecting different services will play an important role in ECM implementation. A uniform repository for information, data and document warehouses combining company information. Information lifecycle management will also play an important role in the implementation of ECM. ECM is w...
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Scope

Enterprise content management, a form of content management, combines the capture, search and networking of documents with digital archiving, document management and workflow. It includes the challenges involved in using and preserving a company's internal (often unstructured) information in all of its forms. Most ECM solutions focus on business-to-employee (B2E) systems. New ECM components have emerged. As content is checked in and out, each use generates new metadata (automatically, to some extent). Information about how (and when) people use the content can allow the system to acquire new filtering, routing and search pathways, corporate taxonomies and semantic networks, and retention-rule decisions. Solutions can provide intranet services to employees (B2E), and can include enterprise portals for business-to-business (B2B), business-to-government (B2G), government-to-business (G2B), or other business relationships. This category includes most former document-management groupwa...
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